Introduction
Welcome to Mindloom. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our telemedicine and mental health services.
Information We Collect
We collect several types of information to provide and improve our services:
- Personal Information: Name, email address, phone number, date of birth, and profile details
- Health Information: Medical history, symptoms, treatment plans, and session notes
- Usage Data: How you interact with our platform, including session duration and feature usage
- Device Information: IP address, browser type, operating system, and device identifiers
- Communication Data: Messages, chat history, and video call metadata
How We Use Your Information
Your information is used to:
- Provide medical and mental health services
- Connect you with healthcare professionals
- Maintain and improve our platform
- Send appointment reminders and notifications
- Ensure security and prevent fraud
- Comply with legal and regulatory requirements
Data Security
We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits. All health information is handled in compliance with HIPAA and other applicable regulations.
Data Sharing
We do not sell your personal information. We may share data with:
- Healthcare professionals providing your care
- Service providers who help us operate our platform
- Legal authorities when required by law
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
- Download your health records
Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and personalize content. You can control cookie preferences through your browser settings.
Children's Privacy
Our services are not intended for individuals under 18 without parental consent. We do not knowingly collect data from children without appropriate authorization.
Changes to This Policy
We may update this privacy policy periodically. We will notify you of significant changes via email or platform notification. Continued use of our services constitutes acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy or your data, please contact us at:
Email: care@mindloomcare.com
Phone: +91 82818 28833