Support

We're here to help you

Get in Touch

Our support team is ready to assist you with any questions or issues you may have. Whether you need technical help, have billing questions, or need guidance on using our platform, we're just a message away.

Email: care@mindloomcare.com
Phone: +91 82818 28833
Response: Within 24 hours
Support Hours:
Monday - Friday: 9:00 AM - 9:00 PM IST
Saturday - Sunday: 10:00 AM - 6:00 PM IST

Emergency Support

If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room immediately. For mental health crises, please contact:

Frequently Asked Questions

How do I schedule an appointment?
Log into your account, browse available doctors or therapists, and select a time slot that works for you. You'll receive a confirmation and reminder before your appointment.
What if I need to cancel or reschedule?
You can cancel or reschedule appointments up to 24 hours before the scheduled time through your account dashboard. Late cancellations may be subject to fees.
Is my information secure?
Yes. We use bank-level encryption and are fully HIPAA compliant. Your health information is protected and will never be shared without your explicit consent.
What payment methods do you accept?
We accept credit cards, debit cards, Apple Pay, and Razorpay. All payments are processed securely.
Can I get a prescription through Mindloom?
Licensed healthcare providers on Mindloom can prescribe medication when clinically appropriate. Prescriptions are sent electronically to your preferred pharmacy.
How do I access my medical records?
All your session notes, prescriptions, and medical records are available in your account dashboard. You can download them at any time.

Technical Support

Experiencing technical issues? Try these quick fixes:

If problems persist, contact our technical support team with details about the issue, including your device type, browser, and any error messages you received.

Feedback and Suggestions

We value your feedback! Help us improve by sharing your experience, suggestions, or feature requests. Send your feedback to care@mindloomcare.com.

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